Most SA logistics operators run on stitched-together systems: a TMS for dispatch, a tracking platform that doesn't talk to it, customer comms on a mix of email and WhatsApp, accounting in Pastel or Sage, and a layer of spreadsheets and human glue tying it together. Workflow automation removes the glue without forcing you to consolidate platforms.
What we automate
Order to dispatch
Customer order received → dispatch instruction → driver allocated → tracking activated. End-to-end without manual handoff.
Customer notifications
Pickup, in-transit, out-for-delivery, delivered — automated WhatsApp/SMS at each stage.
POD-to-billing
POD captured → invoice generated → sent to customer → receivable tracked.
Exception escalation
Failed delivery, customs hold, damaged goods → ops alerted with full context, not discovered when customer complains.
Driver app integration
Driver-side workflow connected to back-office. POD upload, status updates, exception flagging — all real-time.
Multi-system sync
TMS + accounting + CRM + customer portal — one source of truth, multi-direction sync.
What it costs
Implementation. R25,000-R85,000 depending on system count and integration depth.
How to start
30-min call. Email info@faautosolutions.com or use the contact form.