Most SA law firms either avoid WhatsApp (data-protection nervousness) or use it informally on personal numbers (worse from a compliance standpoint). The right answer is the WhatsApp Business API with proper governance — official, auditable, POPIA-aligned. Done correctly, WhatsApp is a powerful client-comms channel for legal: faster than email, more documentable than calls, more accessible to clients than a portal login.
What we build
Client intake
Initial enquiry capture on WhatsApp with practice-area triage, conflict pre-check, consultation booking.
Matter status updates
Automated WhatsApp updates when matter milestones hit. Reduces "what's happening with my case?" load.
Secure document collection
Document upload via WhatsApp with encryption-at-rest and auto-archive to your matter management system.
FICA pack delivery
Required FICA documents collected via WhatsApp with secure handoff for Designated Officer review.
Appointment reminders
Consultation, court date, signing-appointment reminders — reduces no-shows materially.
No-advice safeguards
Any advice question politely deferred to attorney with full conversation context.
What it costs
Implementation. R22,000-R55,000 depending on practice management system integration.
How to start
30-min call to discuss your firm and current WhatsApp usage. Email info@faautosolutions.com or use the contact form.