SA law-firm receptionists juggle ringing phones, walk-ins, fee-earner messages, and queries from anxious clients — usually with one person at the front desk. After-hours calls go to voicemail and stay there. Conflict checks take days. Routine matters that should land cleanly in the right team end up bouncing between fee-earners. AI receptionist for legal handles the volume work without crossing into advice.
What we build
24/7 phone answering
Calls outside hours answered immediately. Caller intent captured, urgency flagged, after-hours brief sent to duty fee-earner if needed.
Web + WhatsApp intake
Same intake flow on phone, web chat, and WhatsApp. Consistent capture regardless of channel.
Conflict checks
Real-time conflict check against AJS, Lexis, or your matter management system before any booking is confirmed.
Consultation booking
Practice-area-matched calendar booking with appropriate fee-earner. Initial consult fee captured.
Matter status updates
Existing clients calling about matter status get answers from the matter system instead of being transferred.
Strict no-advice rules
Any advice question politely deferred to attorney with full context and callback time set.
What it costs
Implementation. R24,000-R65,000 depending on practice management integration and call volume.
How to start
30-min call to discuss your firm. Email info@faautosolutions.com or use the contact form.