Most SA law-firm websites are quietly losing clients. The 8pm enquiry from a prospective client never gets a reply until Monday. The walk-in matter that doesn't fit the practice area gets forgotten. The conflict-check that takes 48 hours means the rival firm wins the file. A purpose-built legal chatbot fixes the front-of-funnel without any compromise on regulatory boundaries.

What we build

Initial enquiry capture

Visitor describes their situation conversationally. AI captures matter type, urgency, and contact details for proper triage.

Conflict check

Real-time conflict check against AJS / Lexis / your matter management system before any booking.

Practice-area routing

Family law to family-law team; commercial to commercial team; conveyancing to property team. No human triage.

Consultation booking

Calendar-aware, fee-earner-matched booking. Initial consultation fee captured, payment processed.

FICA pre-collection

Required FICA documents flagged with secure upload link. Pack ready for Designated Officer review on day 1.

Strict no-advice scope

AI politely declines all advice questions. Routes to attorney with caller context. CPA / LSSA-aligned disclosure.

What we do NOT build

Critical for legal: this AI never opines on whether someone has a case, what their chances are, what damages might be due, or any other regulated activity. We design every legal implementation around that constraint. Other vendors have shipped legal chatbots that crossed the line; we won't.

What it costs

Implementation. R22,000-R55,000 depending on practice management system integration depth.

How to start

30-min call to discuss your firm and intake workflow. Email info@faautosolutions.com or use the contact form.