SA medical practices serve patients who don't keep office hours. The 8pm headache caller. The Sunday-morning script-collection question. The Monday-morning rush after a long weekend. Without 24/7 cover, these calls go to voicemail or get missed entirely. Hiring 24/7 reception costs more than most practices can justify. Voice AI handles the admin volume specifically without ever giving clinical advice.
What we build
Appointment booking
Patient calls, books appointment via natural conversation. Calendar-aware, doctor-matched, integrated with Healthbridge / Elixir / GoodX.
Reschedule & cancel
Patients reschedule or cancel without staff time. Released slot offered to waitlist patients automatically.
Prescription collection
Repeat-script collection scheduling and reminders. Nurse confirms when ready.
Billing queries
Co-pay, account balance, medical-aid claim status — answered without consuming reception time.
Urgency routing
Pain, breathing, chest, emergency keywords trigger immediate transfer to on-call doctor with full context.
HPCSA-aware boundaries
Any clinical question (symptoms, diagnosis, treatment) routes to practitioner. Never the AI's domain.
Typical results
SA practices typically see: after-hours calls answered 100% (vs ~35% to voicemail), bookings made by AI 60-70% of after-hours bookable calls, prescription queries handled 80% without staff, urgent escalations averaging 1-3/week with full context, answering-service costs (R6,000-R12,000/month) eliminated.
What it costs
Implementation. R24,000-R50,000 depending on practice management system integration.
How to start
30-min call to listen to a sample of your real call patterns (anonymised) and discuss fit. Email info@faautosolutions.com or use the contact form.