Reception in busy Cape Town clinics is constant: phone ringing, walk-ins waiting, billing queries, prescription requests, all simultaneous. AI receptionist takes the routine work — bookings, reminders, queries — so the human at the front desk handles the complex situations that need empathy and judgement. Voice + chat in one system.
What we build
24/7 booking
Phone, WhatsApp, web — all bookings funnel into Healthbridge / Elixir / GoodX with practitioner matching.
No-show reminders
48h, 24h, 2h reminders with one-tap reschedule. Drops typical 20% no-show rate to under 9%.
Cancellation handling
Patient cancels via WhatsApp; freed slot offered to waitlist within minutes.
Routine query handling
"What time is my appointment?" "Where do I park?" "What should I bring?" — answered without staff time.
Account queries
Balance, copay, medical-aid claim status — answered with secure verification.
Urgent escalation
Clinical or urgent queries route immediately to on-duty practitioner with full context.
What it costs
Implementation. R22,000-R55,000.
How to start
30-min call. Email info@faautosolutions.com or use the contact form.