Most SA businesses past 30 staff have a knowledge problem. The information exists somewhere — in SharePoint, in someone's email, in a Slack thread from 2023, in a SOP document with no search. Finding it is the bottleneck. Senior people get pinged with the same procedural questions weekly because nobody can locate the answer themselves.

An AI knowledge base solves the find-it problem. We index everything — documents, wikis, chat history, ticket archives — and put a natural-language query layer on top. Ask "what's the discount-approval process for over R50k?" — get an answer with citations to the actual policy document, in seconds.

What we build

Universal search

One query, every source. SharePoint, Drive, Slack, Teams, Confluence, email archives, ticket systems — all unified.

Natural-language Q&A

Ask questions in plain English; get answers in plain English, with sources. No more "did you search the right keyword?".

Source citation

Every answer linked to the originating document or message. Trust but verify with one click.

Permission-aware

SSO-integrated. Users get answers only from documents they have rights to access.

Conflict surfacing

If two sources disagree, the AI says so and shows both — forcing the cleanup that should have happened.

Slack/Teams interface

Native bot in Slack and Teams. Ask in DM or any channel. Web interface available.

Where this matters most

Customer support teams. Agents finding answers faster across product docs, prior tickets, internal wikis. Resolution times drop, escalations drop.

Sales teams. Reps finding pricing rules, discount-approval thresholds, competitor battlecards, case studies — without pinging product or RevOps.

Professional services. Practitioners finding precedents, templates, prior-engagement context, regulatory guidance.

New-hire onboarding. First-30-days where new staff have unlimited "stupid questions". The AI answers; senior staff stay productive.

What it costs

Implementation. R28,000 to R110,000 depending on source count, permission complexity, and integration depth. Single-source web interface: R28,000-R42,000. Multi-source with Slack + Teams + SSO + permission inheritance: R60,000-R110,000.

Monthly running. R2,500-R8,000 typical. Indexing infrastructure, AI usage, vector storage.

How to start

30-min call to map your knowledge sources and biggest find-it problems. Email info@faautosolutions.com or use the contact form.