SA online stores see 70-80% of their support volume on the same dozen questions: "Is this in stock?" "When will it arrive?" "Where's my order?" "Can I return this?" Each one a real customer waiting for an answer; each one a real human needing to type the same reply. AI chatbot built for SA e-commerce — not generic SaaS chat — handles these at zero marginal cost.
What we build
Product Q&A
Spec, sizing, compatibility questions answered from your product catalog. Drives pre-purchase conversion.
Stock & delivery
Live stock check, ETA per courier (DSV, Aramex, Postnet, Courier Guy), delivery cost estimation.
Order status
Order tracking lookups via order number / email. Without staff time on every "where's my parcel?" query.
Returns & refunds
Self-service return initiation, eligibility check, label generation, refund tracking.
Abandoned-cart recovery
Site abandonment triggers WhatsApp/email follow-up with smart timing and product references.
Platform integration
Native Shopify, WooCommerce, Magento integration. Custom platforms via API.
Where the gains compound
Pre-purchase chat increases conversion. Order-status automation drops support volume. Cart recovery via WhatsApp+email outperforms email-only by 2-3×. Returns automation reduces both refund disputes and the staff time managing them. Combined effect: significant gross-margin improvement at modest implementation cost.
What it costs
Implementation. R18,000-R45,000 depending on platform and feature scope.
How to start
30-min call. Email info@faautosolutions.com or use the contact form.