SA insurance practices live and die on speed of response and quality of advice. The lead that arrives at 4pm and gets a quote by 9am tomorrow wins; the one that waits two days loses. Renewal cycles need proactive outreach. Claims documents need fast, accurate processing. FAIS record-of-advice obligations need consistent capture. AI handles the volume work without crossing into regulated advice.
What we build
Lead enrichment
New broker leads enriched with risk profile data, prior insurance history (where permitted), context for first conversation.
Claims documents
Claim forms, supporting docs, statements — extracted, validated against policy, packaged for adjuster review.
Renewal outreach
30/60/90-day renewal campaigns. Multi-channel, FAIS-aware, with rep escalation for high-touch clients.
Quote follow-up
Quote chase sequences across email, WhatsApp, SMS. Recovers significant share of "going to think about it" deals.
Client query handling
Policy-status, claim-status, document requests handled by AI within FAIS scope. Advice questions to broker.
Internal AI assistant
Brokers and admin staff querying products, premium tables, underwriting rules, prior client history.
FAIS & compliance
Every implementation respects the constraint that AI does not give advice. Consumer-facing AI clearly identifies as automated. Record-of-advice capture is structured for FAIS compliance. POPIA-compliant data handling with documented residency. Audit logs capture every interaction.
What it costs
Implementation. R28,000-R140,000 depending on scope and broker management system integration.
BMS integrations. Cardinal, Tial, Insure-IT, Plug n Pay, custom systems via API.
How to start
30-min call to discuss your brokerage operation. Email info@faautosolutions.com or use the contact form.
Who it's for
- Independent insurance brokerages with 3-50 brokers (FAIS-licensed)
- Underwriting Management Agencies (UMAs)
- Niche insurance product specialists (cyber, marine, professional indemnity)
- Insurance technology aggregators and digital-first distributors
Typical SA deployment
Representative implementation: SA short-term insurance brokerage with 18 brokers, mixed personal-lines and commercial book, on Cardinal BMS. Figures illustrative.
Baseline: ~420 quote requests per month from web, partner referrals, and call-ins. Quote-to-bind conversion at 19%, with significant lapse between quote sent and follow-up call. Renewal cycle handled manually with reminders falling through cracks. FAIS record-of-advice capture varied broker-by-broker.
What we built: instant lead-acknowledgement on every quote request (WhatsApp + email), enrichment from public registers (CIPC for commercial, ID-validation for personal), AI lead-scoring trained on the brokerage's closed-bind data, multi-touch quote-chase sequences (FAIS-aware tone), automated 30/60/90 day renewal outreach, structured record-of-advice capture for FAIS files.
Representative results after twelve weeks: quote-to-bind conversion up from 19% to 27%; quote follow-up speed down from average 14h to <12 minutes; renewal-cycle retention up by 6 percentage points; record-of-advice file completeness up from ~78% to ~96% across the broker team.