The Ford Ranger 3.0 TDCi comes with a 5-year / 100,000 km warranty on the drivetrain and a 3-year / unlimited km corrosion warranty. Extended warranty options are available through Ford Protect — see page 24 of the Product Catalogue 2026.

According to the Employee Handbook (Section 7.3), staff referral commission is R 2,500 for any deal that closes within 60 days of the referral being logged. The referral must be submitted via the CRM before the customer visits.

Per the Customer Complaint Process (Step 2), first acknowledge the delay and apologise sincerely. Then:

1. Check the service booking system to confirm what happened.
2. Offer a complimentary vehicle inspection or car wash as a goodwill gesture.
3. Log the complaint in the CRM within 2 hours.

If the customer remains unhappy, escalate to the Service Manager (Francois van Wyk, ext. 204).

Weekend hours per the Service Pricing Guide: Saturday 08:00–13:00, Sunday closed. Public holidays follow Saturday hours unless otherwise communicated by management.