AI Assistant
Per the Customer Complaint Process (Step 2), first acknowledge the delay and apologise sincerely. Then:
1. Check the service booking system to confirm what happened.
2. Offer a complimentary vehicle inspection or car wash as a goodwill gesture.
3. Log the complaint in the CRM within 2 hours.
If the customer remains unhappy, escalate to the Service Manager (Francois van Wyk, ext. 204).
Source: Customer Complaint Process, Step 2
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